jojo5marketing

Terms and Conditions (JOJO5 Marketing)

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the JOJO5 Marketing website and any services provided by Jojo5 Marketplace LLC trading as JOJO5 Marketing (“JOJO5 Marketing”, “we”, “us”, “our”). By accessing our website or purchasing/using our services, you agree to these Terms. If you do not agree, you must not use the website or services.

By clicking “Register”, “Book”, “Buy”, “Subscribe”, “Pay”, or otherwise confirming an order on our website, you confirm that you have read and accepted these Terms. Where relevant, you will receive a copy of these Terms in your confirmation email. We may update these Terms from time to time as outlined in Section 5.

These Terms and any contract formed between you and JOJO5 Marketing are governed by the laws of the United States and applicable state laws. Please pay particular attention to sections covering liability (Section 8), service scope (Section 7), and cancellation/refunds (Section 6).

2. Contact Information

JOJO5 Marketing is operated by Jojo5 Marketplace LLC, a company registered in the United States.

Principal Office Address:
41 E 400 N PMB 221, Logan, UT 84321

Registered Office Address:
950 W Bannock St #1100, Boise, ID 83702

Email: help@jojo5marketing.com

For all inquiries, please contact us using the details above.

3. Key Definitions

“Client” / “you”: The individual or business purchasing or using our services.
“Services”: Any marketing, advertising, creative, consulting, strategy, web, analytics, or related services provided by JOJO5 Marketing.
“Deliverables”: Outputs we provide as part of the Services (e.g., ad creatives, landing pages, copy, reports, strategies, designs).
“Order”: Your request to purchase Services via the website, email, invoice, or written agreement.
“Fees”: The charges for Services, as stated on the website, proposal, or invoice.
“Start Date”: The date Services begin, as confirmed in writing.
“Third-Party Platforms”: External platforms we may use or integrate with (e.g., Google, Meta, TikTok, email providers, hosting providers, CRM tools).

4. Service Terms

4.1 Eligibility

By using our website or purchasing Services, you confirm that you:

• Are 18 years of age or older.
• Have authority to enter into these Terms (and if acting for a business, you are authorised to bind that business).
• Will provide accurate, up-to-date information necessary for us to deliver Services.
• Will promptly notify us of any changes to your contact details.

4.2 Contract Formation

A contract is formed when we accept your Order and confirm the scope, Fees, and Start Date in writing (including by email). We may refuse an Order at our discretion (for example, if we cannot meet timelines or if the requested work is outside our scope).

If there is an error in pricing or availability, we will inform you and no payment will be processed (or work started) until the issue is resolved. Any payment taken in error will be refunded within 5 business days.

4.3 Fees, Payment, and Invoicing

• Fees are shown on the website, proposal, or invoice and may be one-off, milestone-based, or recurring.
• Unless otherwise agreed, payments are due in advance of work commencing.
• If recurring payments apply, they will be taken automatically at the agreed interval unless canceled in accordance with Section 6.
• If a payment fails, we may retry payment and/or pause Services until payment is received.

Important: Third-party costs (such as ad spend, software subscriptions, hosting, domains, stock imagery, print costs, or platform fees) are not included unless explicitly stated in writing.

5. Updates to Terms

We may update these Terms to reflect changes in Services, technology, pricing structure, or applicable laws. Where updates materially affect your active Services, we will notify you before the changes take effect.

If you do not agree with updated Terms, you may stop using the website and/or cancel Services in accordance with Section 6. No update will retroactively reduce Services already paid for and agreed in writing.

6. Cancellation and Refunds

6.1 Your Right to Cancel

You may cancel an Order or recurring Services by contacting us by:

• Email
• Letter
• Any cancellation form/tool we provide on the website or in your confirmation email

Refund eligibility depends on the type of Service and whether work has started.

6.2 One-Off Services (Projects / Fixed Deliverables)

• If you cancel before work starts, you will receive a full refund (minus any non-refundable third-party costs already incurred).
• If you cancel after work starts, you may be charged for work completed up to the cancellation date. Any remaining prepaid balance will be refunded, minus completed work and any non-refundable third-party costs.

6.3 Recurring Services (Monthly / Retainers / Subscriptions)

You may cancel recurring Services at any time. If you cancel mid-cycle:

• Services will continue until the end of the current billing cycle unless otherwise agreed.
• No refund will be issued for the current billing cycle (unless required by law or unless we agree otherwise in writing).

Accidental overpayments will be refunded within 5 business days.

6.4 Our Right to Cancel

We may suspend or cancel Services immediately if you:

• Fail to pay Fees when due,
• Provide false or misleading information, or
• Misuse Services or request work that is unlawful, abusive, or violates third-party rights.

We may also terminate Services with 30 days’ notice for legal, operational, or technical reasons. Where this occurs, we will provide a pro-rata refund for unused prepaid Services, unless termination is due to your breach.

7. Service Features and Limitations

7.1 What We Provide

Depending on what you purchase, Services may include strategy, consulting, creative production, website work, conversion optimisation, reporting, and advertising support. Details of what is included will be confirmed in your proposal, scope, or invoice.

7.2 Client Responsibilities

To deliver Services effectively, you agree to:

• Provide timely feedback, approvals, and required materials (e.g., brand assets, access credentials, product info).
• Ensure you have the rights to use any content you supply (logos, images, videos, copy).
• Review Deliverables promptly and notify us of any issues within a reasonable time.

Delays in your responses may delay timelines, and may require rescheduling or revised delivery dates.

7.3 Third-Party Platforms

We may assist with integrations or campaigns on Third-Party Platforms. You acknowledge that:

• Platform outages, policy decisions, ad disapprovals, account restrictions, or algorithm changes are outside our control.
• Results (including leads, sales, ROAS, rankings, or reach) cannot be guaranteed.
• You are responsible for complying with platform terms and applicable laws relating to your ads and offers.

8. Liability and Disclaimer

8.1 Personal vs Business Use

JOJO5 Marketing Services are generally intended for business use. Where we provide any consumer-facing offering, nothing in these Terms limits your statutory rights.

8.2 Foreseeable Losses

We are responsible only for foreseeable losses directly caused by our breach of contract or negligence.

8.3 Limitations

To the maximum extent permitted by law, we are not liable for:

• Indirect or consequential losses (such as loss of profits, revenue, contracts, goodwill, or business opportunity).
• Delays or failures caused by events beyond our reasonable control (including natural disasters, outages, platform failures, or force majeure events).
• Performance outcomes that depend on external factors (market conditions, platform policies, user behaviour, ad auctions, competitor actions).

8.4 Website Disclaimer

We do not guarantee uninterrupted access to the website. The website may be updated, modified, or temporarily unavailable. We are not liable for damages resulting from use or inability to use the website.

All trademarks, logos, and brand names are the property of their respective owners. Unauthorized use is strictly prohibited.

9. Data Privacy

Jojo5 Marketplace LLC is committed to protecting your personal information and complying with applicable U.S. privacy laws (including, where applicable, the California Consumer Privacy Act (CCPA)).

Where we process personal data to deliver Services (for example, handling enquiries, onboarding forms, analytics, or campaign reporting), we will do so in accordance with our Privacy Policy.

10. Complaints and Dispute Resolution

If you have a complaint, please contact help@jojo5marketing.com.

We aim to respond within 5 business days and will update you if more time is needed. Any disputes are governed by U.S. federal and applicable state laws.

By using the JOJO5 Marketing website and/or purchasing Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.